These terms and conditions apply for all bookings made after 1 April 2021 and form part of our general booking terms and conditions.
Changing your tour date
If a tour departure is cancelled due to Covid-19 travel restrictions imposed by the government, MoaTours will transfer your deposit free of charge to a future date of your choosing. If you have paid your balance of fare and your tour is cancelled due to Covid-19 restrictions imposed by the government, your full fare will be transferred to a new tour date of your choosing.
If your tour is not affected by Covid-19 travel restrictions our standard cancellation policy applies. Please read our conditions here.
For this reason, we strongly emphasise the importance of taking out travel insurance.
Domestic Cancellation Insurance
A Domestic Cancellation insurance policy gives you peace of mind should you need to cancel your tour prior to travelling or if a health issue prevents you from completing your tour. We strongly recommend insurance is taken out at the time you book and pay your deposit. Contact our office for further details.
If you need to cancel or change your booking our standard terms and conditions apply
Full support while you’re on tour
While you're travelling with us our staff are fully available to help and support you in the event of any changes to travel arrangements which could affect your tour or travel within New Zealand before or afterwards. This includes our Kiwi Guides, who are with you at all times on tour, and our office team who can help you with logistics or other arrangements related to your tour booking.
While the borders were closed we continued to operate our small group tours showing Kiwis the best parts of their own country. Over this time our guides and operation team have developed and honed industry leading Covid-19 safe travel procedures. We are "Covid Clean Approved" as per New Zealand government standards.
Read more about our COVID-19 safe operating procedures here.
Here since 1971, here to help
MoaTours first started sharing our favourite spots in New Zealand with overseas visitors in 1971. We're a family owned business and our Auckland based team is here to help so please get in touch with any questions about your trip.
Safe travels from your friends at MoaTours.