Looking for more information about our small group escapes? Like what kind of accommodation we stay in, what's included and how to book, you'll find it all here. If you can't find anything you need to know just drop us a line and we'd be happy to help!

Questions about our tours

Where do we stay each night?

We understand the importance of a good nights’ rest after an exciting day discovering New Zealand, and that’s why we’ve personally handpicked all of our accommodation. We stay in four star accommodation wherever available - with all the facilities you would expect and private ensuite bathrooms.

What about if I have to do laundry?

Most properties have guest laundries with washing machines and driers for a nominal charge. Laundry services and dry-cleaning are readily available. Rooms also include an iron, ironing board and hair dryer.

Will I have internet access?

Most (but not all!) hotels that we stay in offer WiFi and internet access. Internet cafes are widely available.

Where do we eat? What meals are included?

We pride ourselves on the standard of food provided. A main point of difference is that all meals are included, breakfast, lunch and dinner each day. You'll love wining and dining with the locals in private homes and lodges in unique locations – a great opportunity to meet some real Kiwis as well as enjoy a delicious meal. Please refer to the specific tour you have selected to see more about the meals included in your tour.

What if I have a specific dietary requirement?

No problem at all, we cater for all special dietary requirements. Please let us know at the time of booking and feel free to contact us if you have any questions.

What kind of vehicle will I be on?

We travel in turbo-diesel midi-coaches. Comfortably appointed, with large picture windows, customised interiors and have climate control. They are fitted with reclining seats with lap belts. Passengers' luggage is stowed in a purpose built luggage compartment. But the biggest benefit of all is that our coach can often take you to places the larger touring coaches can't.

What about safety on tour?

We are a Qualmark Approved Visitor Service. This means we are independently reviewed each year and found to have the required systems and policies for a safe and enjoyable holiday in New Zealand. We are a member of the Bus and Coach Association of New Zealand and adheres to best industry practice as recommended by this association. Our vehicles are maintained to the highest possible standard and in line with recommendations from the Bus and Coach Association and the New Zealand Transport Agency Operator Rating System. Our vehicles are equipped with seatbelts (compulsory to wear), a medical kit, fire extinguisher and emergency exits. Our Health and Safety policy is reviewed annually with all employees having input in order to ensure MoaTrek is operating as safely as possible. All of our Kiwi guides have completed a certificate in basic first-aid training and are experienced in the operation of our vehicles and undergo a thorough Health and Safety induction prior to commencing work. All our guests are briefed in Health and Safety issues by the guide on the first day of their tour.

What about sustainability?

We support the Whangarei Native Bird Recovery Centre. Every guest that travels with us we directly contributes to the rescue and rehabilitation of injured native birds.

We are a Qualmark Approved Visitor Service. This means MoaTrek has been independently reviewed and deemed to operate in an ethical, professional and environmentally sustainable way 

Wherever possible, we select hotels and other operators that are also Qualmark-approved and therefore deemed to operate in an ethical, professional and environmentally sustainable way.

We are committed to operating environmentally sustainable tours. By nature, small-group touring using one vehicle to transport multiple clients is more environmentally friendly than usual modes of travel including, rental car or campervan. We have monitoring systems in place to ensure our vehicles are serviced and driven in line with manufacturer’s guidelines, making the running of MoaTrek's fleet as efficient as possible.

We have official accreditation to operate on Department of Conservation land which demonstrates our commitment to the environment and sustainability.

Earnsaw steamship on Lake Wakatipu - MoaTours

Questions about how to book, payments, cancellation

How do I make a booking?

You can quickly and easily make your booking over the phone. Just call us on our toll free number to make your reservation: New Zealand 0800 662 462 and Australia: 1800 449 596. Alternatively, you can email info@moatours.co.nz or fill out the Enquiry Form on our website. There is a 20% deposit per person required to confirm your reservation. 

The balance is due 60 days' prior to your tour start date, and we will send a final invoice for payment. We can accept payment by bank transfer or Visa/Mastercard ,whichever is most convenient. If you choose to pay by credit card we can either take your details over the phone or provide a link for you to input them into our secure website. A 2% surcharge will apply. You can also make payment without any fees via internet banking.

What are the booking terms and conditions?
What happens if I have to cancel?

Cancellation charges do apply so it is essential you have travel insurance in case you need to cancel for whatever reason.

Cancellation policy
Cancellation fees depend on when MoaTrek receives notification of a cancellation:

The 20% deposit is not refundable.
Bookings cancelled between 59 days and 45 days 50% of tour cost.
Bookings cancelled between 44 days and 31 days 75% of tour cost.
Bookings cancelled within 30 days or less of tour departure 100% of tour cost.
No refunds will be made after travel has commenced.

Do I need a travel insurance?

To safeguard your tour payment in the event of your having to cancel your reservation or curtail your tour we highly recommend you take out domestic cancellation insurance at the same time as you make your booking as any cancellations received will be charged according to our terms and conditions above.

How far in advance do I need to book?

Our popular tours tend to fill up pretty quickly. We suggest you book as soon as you can. As we cater for relatively small numbers a tour can change from half full to completely full very quickly. It's quite common for our guests to book on our tours 6 - 9 months in advance.

Barry Brickells Railway Coromandel - MoaTours Small Group Escapes

Questions about our groups and people on our tours

How many people will be in the group?

Our average group size is 16 but we will never exceed 18 people on any tour. We think just the perfect number of people to allow us to get off the beaten track and into some truly unique parts of New Zealand.

How old are people on our tours?

Most people on our tour are retired folks living in New Zealand or Australia, people in their 60s, 70s and even 80s enjoy our small group escapes with many coming back year after year for more. Because each group is small in number, we tailor our tour itinerary to the interests and tastes of each individual group.

How active do I need to be to enjoy the tour?

You will enjoy our tours if you have average health and mobility. The activities and sightseeing included has been specifically selected with our typical age group in mind. If you have any concerns, please contact us and we will be happy to offer advice.

Do many single travellers join your tours?

Our tours are a healthy mixture of singles, couples and those travelling with friends so travelling alone is no problem at all. Our tours are small and friendly - all mangaged by your Kiwi guide so you will feel like part of the group in no time. 

Fun in the snow at Ruapehu - MoaTours Small Group Escapes

Questions about getting ready for your tour, what to bring

What to pack?

Smart casual clothes are suitable for all occasions. Temperatures can vary widely (between 12°C and 30°C degrees in summer). Pack warm as well as light clothing and dress in layers. Include a waterproof jacket and comfortable shoes. Pack a sunhat and sun block.

How much luggage can I bring?

Travelling light allows us to get off the beaten track on our specially designed midi-coaches : Please limit your luggage to one medium-sized suitcase with a maximum weight of 23kg. This will be stored in our luggage compartment in the coach and will not be accessible during the day. Bring a soft bag or small day pack that can be easily stowed on the coach for your rain jacket, sunhat, camera and anything else you might need during the day.  

Lake Pukaki and Mount Cook - MoaTours Small Group Escapes

The friendly team at MoaTours would love to chat

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