Tour Safety in 2023
MoaTours first priority is to ensure all our travellers have a safe experience. We operate an independently audited safety plan and we’ve taken the best industry and government advice to create our Safe Tour Operating Protocols.
If you have any queries please call our team on 0800 662 462.
Highest Professional Standards
Our Kiwi Guides are trained in all Health and Safety procedures and we allocate extra duty time before each tour to ensure our comprehensive list of pre-tour checks and preparation is completed to the highest standard.
Our expert team of tourism professionals and guides follows the latest recommendations and standards of the New Zealand Ministries of Health & Transport and World Health Organisation. We have access to the best industry safety advice and practices for tour operators to ensure our operating standard matches the best practices for tour operators in New Zealand
As a member of these industry groups we are required to meet the independently audited operating and safety standards of:
- Qualmark Approved Tour Operator
- New Zealand Bus & Coach Association
- Tourism Industry Association of New Zealand
As a Qualmark endorsed tourism business, New Zealand tourism's official quality assurance system, MoaTours follows the New Zealand government guidelines on safe tour operations.
Keeping you safe on tour
MoaTours checks on tour include:
- Daily Coach sanitisation
- Guest and guide health
- On board hygiene: coach regularly cleaned during the day
- 24/7 emergency support from office team
- Contingency plans for any outcome
24/7 Backup and Support
Out on tour our Kiwi Guides are always in control but they’re not alone, the MoaTours office is staffed seven days a week, 24 hours a day and is available to support our guides and help our travellers in any way needed.
Healthline is a government service provided free of charge for anyone with medical questions. The practical implication is 24/7 phone access to professional health advice, reassuring for us and our travellers.
Our Travellers Responsibility
Everyone plays a part to ensure our tours are safe. We ask everyone to ensure they are fit to travel, follow the most recent government travel advice and follow our guide’s requests and instructions at all times.
- Wash your hands
- Hand sanitizer is available
- Sneeze into your arm
- If you’re not feeling well, let your guide know immediately
- Our guides carry extra PPE equipment, including masks
- MoaTours has contingency plans for every foreseeable scenario
By taking part in our tours, travellers acknowledge there is still some risk.
You are not required to wear a mask on our coach but you certainly may choose to wear a mask if you wish.
One of New Zealand’s Most Experienced Tour Operators
MoaTours first started in New Zealand in 1971 and is established as the country’s leading Small Group Tour Operator. Our people, both on the road and behind the scenes, make up one of the most experienced tour operating teams in New Zealand. Through the decades we’ve operated tours in all kinds of conditions and circumstances and have gained a wealth of experience.
Our Kiwi Guides
Tim, guiding since 1990
Andrew, guiding since 1999
Richard, guiding since 2005
Dermot guiding since 1996
Lindsay guiding since 2012
Jan guiding since 2010
Rossco guiding since 1995
Ian guiding since 1996
Kath guiding since 2002
Jennifer guiding since 2000
Steve guiding since 1999
Our Office and Operations Team
Tanya, inbound tourism since 1986
Tracy, travel and tourism since 1984
Christine, travel and tourism since 1983
Susan, travel and tourism since 1985
Imke, inbound tourism since 2011
Lisa, travel and tourism since 2000
Andre, guiding and tourism since 2006